- Read Banquet Event Order (BEO) and know how to complete a set-up.
- Set tables in assigned area correctly and uniformly.
- Greet guests and respond to requests.
- Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment.
- Assist in setting up/breaking down buffet or other special food service tables and equipment.
- Greet guests following guidelines set by the policies/procedures regarding the service of food and beverage.
- Complete assigned side work.
- Hours: Flexible; scheduled days and times may vary based on need. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
- Complete other duties as assigned by supervisor/manager.
POSITION PURPOSE:
Set up of Banquet Room and serve food and/or beverages in a friendly, courteous and professional manner according to Pyramid Hotels' high standards of quality.
ESSENTIAL FUNCTIONS:
Set up banquet room as instructed by Banquet Captain to include linen, serviceware and glassware.
Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
Greet guests and respond to requests in a friendly and courteous manner.
Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency in the order throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.
Replenish beverages as necessary, and check with guests for overall satisfaction.
Practice Teamwork" and "Clean as you go" policies.
Once banquet is complete reset banquet room according to Captain's specifications to ensure the readiness of the room for the following function as well as sanitation of banquet areas.
Mandatory attendance for monthly departmental meetings.
Other:
Regular attendance in conformance with the standards
Job Overview:
As a Staff Accountant, you'll be responsible for the financial management of a designated portfolio of residential properties.
Your Responsibilities:
- Manage and prepare monthly bank reconciliations for the assigned portfolio of buildings while also posting the interest on the buildings' reserve accounts.
- Responsible for input of all general ledger journal entries such as bank transfer, interest income, expense reclassifications, reserve contributions, etc.
- Prepare and present monthly financial statements and make any necessary financial adjustments that is deemed necessary.
- Review the actual to budget performance variances and record the cash transfers that need to occur between entities.
- Create and maintain the necessary reclassification of journal entries.
- Prepare the monthly accounts payable cash management sheets in order to help the property managers properly manage the buildings' cash flows.
- Ensure that the real estate taxes on each building are paid accordingly in the appropriate period and that enough funds are escrowed in order to make the necessary transfers.
- Accounts Payable / receivable
- Maintain Memberships accounts for resort members
- Enter Work Orders for maintenance requests
- Prepare quarterly owner distribution packets
Perform the necessary month-end duties such as:
- Record the cash transfers that need to occur between all entities.
- Initiate transfers of the capital contribution receipts to each of the segregated savings accounts.
- Maintain and update accurate accounting of the refundable deposits.
Perform the necessary year-end duties such as:
- Year-end close on each of the buildings' financial accounts and include the annual reports in the year-end financials. Produce the year-end refundable deposit schedule based upon the request from the auditor as needed while also overseeing the annual audit process for the entire portfolio including accommodating the auditor's needs and requests in a timely manner.
- Analysis of the reserve funding statuses based on the request from the Property Manager on each building in the portfolio.
- Reallocate the reserves as per the Board approved reserve study.
The Residential Mentor will be responsible for monitoring our student-athletes and the residence dorms promoting a safe, secure, and healthy environment for their development. This person will report to the Residential Life Manager.
Position Responsibilities
· Serve as a responsible, adult presence in the dorm. Actively supervise, engage with, and promote social growth and inclusion among students.
· Oversee and maintain residence hall, including room checks and headcount.
· Promote and maintaining a safe, secure, and healthy living environment
· Enforce policies and procedures ensuring that the student-athlete code of conduct is being maintained
· Participate and follow up on recreational, educational for student-athletes
· Assist student-athletes with learning, character building, community development, and personal well-being
· Be aware of student-athletes’ daily schedules
· Adhere to all company policies, procedures, and business ethic codes
· Other duties as assigned
· Monitor students in dorms and throughout campus, including wake up and curfew times
· Perform regular walkthroughs and inspections of the residence halls working with maintenance, accommodations, and other departments to coordinate and direct upkeep requests
· Coordinate with safety and security staff to ensure the security of students and dorms
· Assist with housing process including check in/out, early arrivals and opening/closing of dorms
· Attend and contribute to department meetings
· Attend and participate staff trainings
· Assist with orientation and acclimation of student-athletes to student life
· Keep detailed notes and daily activity reports
· Collaborate with departments including sports, academics, health services for student-athlete’s development
· Communicate and follow up on conduct expectations of all student-athletes
· Communicate and enforce appropriate disciplinary actions for violations
· Collaborate and communicate emergency response and crisis management plans for various situations including weather, lockdown, student illness, injury, etc.
We are looking for someone passionate about the culinary arts to join our Culinary team. This individual must be creative, motivated, and passionate about growing their talents in the kitchen!
Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.
The Cook assists the Chef in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining. The Cook will maintain a passive leadership role in maintaining adequate production level form the Kitchen staff.
If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!
Your Role:
- You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry)
- You will have the opportunity to experience using knives and various kitchen equipment
- You will reach and recreate recipes
- You will be consistent on all food preparation
- You will learn how to minimize food waste through cross utilization
- You will have the opportunity to work with a world class culinary team
- You will create workstations with all needed ingredients and cooking equipment
- You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat)
- You will keep a sanitized and orderly environment in the kitchen
- You will ensure all food and other items are stored properly
- You will be responsible for the quality of ingredients
Support General Manager in managing all aspects of the Rooms Department including Front Office, Guest Services, Housekeeping, and Laundry in order to achieve the guest satisfaction, operating and financial goals of the owner. Responsibilities
- Supervise all Rooms Department Managers on daily, weekly, monthly and annual action plans related to property strategic plan. Communicate, both verbally and in writing, to provide clear direction to staff. Help realize and contribute to Rooms Standard Operating Procedures and Policies.
- Develop and execute Room’s division budget and revenue forecasts. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
- As a member of the Executive Committee for the property, the Director of Rooms is expected to help create and execute the financial objectives of the hotel.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
- Minimum 3 years of Hospitality management experience, preferably in rooms
- Bachelor’s degree preferred.
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Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Able to resolve guest, supervisor and associate conflicts.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Saddlebrook is looking for Tennis Professionals to join their International Sports program! We’ve made a name for ourselves as a legendary Tampa Bay tennis resort, equally suited to training professional tennis players, avid tennis enthusiasts and the beginning player seeking Tampa tennis lessons. We trace our tennis roots back to 1986 when the Tampa Tennis Academy was acquired from the legendary tennis coach Harry Hopman. Today’s Harry Hopman Academy at Saddlebrook Resort sets the standard for the best adult and junior tennis experiences in the world.
Responsibilities include: instructing team, group and private lessons, and stringing racquets as needed. Must be able to teach lessons and clinics for all age groups and level of skill. Will work with the Director of Tennis in planning and coordinating of instructional programs, lesson plans and clinics.
Join an amazing team at a very unique and special property! Be a leader in creating a people-first culture! Hotel experience, preferably in a resort, is ideal.
Reporting to the General Manager, the Human Resources Director (HRD) is responsible for ensuring the efficient administration and management of all human resources functions including:
- Recruiting: The HRD oversees the recruitment process, which involves sourcing, interviewing, and hiring qualified candidates to fill vacant positions within the organization.
- Training: The HRD is responsible for planning, implementing, and monitoring training programs that help employees develop their skills and capabilities to their maximum potential.
- Employee Relations Matters: Handling various aspects of employee relations, such as conflict resolution, disciplinary actions, and addressing employee grievances or concerns.
- Wage & Benefit Administration: Managing compensation and benefits programs to ensure competitive and fair compensation packages for employees.
- Worker's Compensation Management: Overseeing and managing worker's compensation benefits, ensuring that employees receive proper support in case of workplace injuries.
- Compliance with Statutory Requirements: Ensuring that the organization's HR practices and policies comply with state and federal employment laws and regulations.
- Budgeting: Developing and managing the budget for the Human Resources Department, including forecasting and allocating resources for various HR activities.
- Employee Reward & Recognition Program: Developing and administering programs that recognize and reward employee achievements and contributions.
- Payroll Functions: Overseeing payroll processes to ensure accurate and timely payment of employee salaries and wages.
- Policy and Program Development: Creating and implementing HR policies, procedures, and programs that align with the organization's goals and values.
- Executive Committee Participation: Serving as a member of the Executive Committee, contributing HR insights and strategies to the overall business decision-making process.
- Personnel Records Management: Maintaining confidential personnel records and HR files for all employees.
- Safety Programs: Taking responsibility for safety programs to ensure a safe working environment for all employees.
- Leadership and Visibility: Being highly visible and accessible to employees throughout the organization, providing guidance and support.
- Continuous Improvement: Regularly reviewing and updating HR practices to ensure they remain effective and compliant with evolving laws and regulations.
Come Grow With Us! Pyramid Global Hospitalty is an industry leading and growing global hotel management company. We are seeking a Director of Sales to grow along with our company, and to be a part of the culture that puts its people first!
We are seeking a driven, motivated leader who knows that being the best means having vision and following through on that vision. This is a highly empowering position requiring high energy. We value forward thinking, progressive and creative personalities.
The Director of Sales & Marketing is responsible for total room, banquet, catering, and room rental revenue streams, participate in development of yield strategies, accountable for market performance and meeting/exceeding budget, forecast, and optimal business mix targets. Additional responsibilities include hiring of staff, training, managing and coaching.
The individual will also work closely with the General Manager, Regional and Corporate staff, ownership and discipline subject matter experts to ensure appropriate brand building and asset growth focusing on the following:
- Deliver on the Brand Personality and Brand Promise
- Overall responsibility for total revenue and will collaborate on development and execution of yield strategies
- Accountable to market performance and potential performance as well as achievement of budget, forecast, and target goals
- Hands on leadership of team - must demonstrate ability to lead a team and direct and hold accountable accordingly. Must have experience in the development of Business Travel, Group and Banquet/Catering segments
- Activity participates in community relations
- Creates and implements a cohesive Hotel Business Plan with emphasis on revenue achievement via Direct Sales, PR, Revenue Management and Ecommerce strategies
Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.
- Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
- Develop housekeeping and laundry budget.
- Develop and implement controls for expense management.
- Conduct periodic inventory of guest supplies, small equipment and linen as required.
- Utilize labor management tools to schedule and control labor costs.
- Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.
- Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.
- Communicate both verbally and in writing to provide clear direction to staff.
- Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
- Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
- Ensure compliance of housekeeping and laundry standard operating procedures and policies.
- Operate department pursuant to OSHA requirements and guidelines.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
Saddlebrook Resort is looking for a Securty Patrol Officer to ensure the safety of our guest and employees. Successful candidates should have some sort of emergency service training, (EMS, Firefighter, police, CPR certification is helpful but not necessary), enjoy working outdoors, have scheduling flexibilty, and an eagerness to help others. Responsibilities
- Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using two way radio, bending, stooping and kneeling.
- Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems. Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
- Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
- Watch for suspicious persons entering, exiting, or loitering around building. Conduct walk through observations of entire hotel. Promote safe work practices.
- Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
- Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
- Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
Qualifications
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
- Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
- Hearing and visual ability to observe and detect signs of emergency situations with or without reasonable accommodation.
- Ability to climb stairs and ladders at a rapid pace. Ability to perform duties within extreme temperature ranges with or without reasonable accommodation.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
We are seeking a highly qualified Director of Finance to join our dynamic team. As the Director of Finance, you will play a pivotal role in overseeing and managing all financial aspects of our hotel operations.
This Executive Level position will oversee all aspects of the Finance/Accounting Department in a centralized environment. The Director of Finance will report to the General Manager and VP of Finance. Will act as a mentor and be very involved with the day-to-day operations of the hotel and the department.
Responsibilities:
- Effectively manage and communicate cash flow related issues, as required to management and ownership.
- Coordinate the completion of all forecasts and budgets as required, with the full and active participation of Executive Team and department managers.
- Analyze financial data and operations in order to assist and advise management in maintaining the hotels’ financial objectives.
- Ensure that all balance sheet accounts are reconciled on a timely basis.
- Develop and implement financial strategies, policies, and procedures to ensure the effective management and control of financial resources.
- Establish and continually audit all internal financial controls including purchasing, cash handling, disbursements, credit extension, inventories, assets, master keys, payroll, and records.
- Direct and/or prepare all financial reports in accordance with the company’s requirements meeting various due dates and deadlines.
- Conduct regular financial analysis and provide insights on revenue generation, cost control, and profitability enhancement.
- Collaborate with department heads to identify and implement cost-saving initiatives without compromising quality and guest satisfaction.
- Maintain strong relationships with external stakeholders, including auditors, banks, and financial institutions.
- Ensure hotels’ compliance on all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes.
Searching for reliable and productive housekeeping team member to join the Saddlebrook family.
Responsibilities
- Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
- Adhere to cleaning procedures and instructions for use of cleaning agents.
- Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs.
- Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
- Push and pull vacuum throughout entire room and empty trash.
- Replenish amenities, linens, and supplies in guest room.
- Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
Saddlebrook is looking for entry-level tennis court maintenance technicians to join our team! This person will perform scheduled and required tasks of Tennis Court Maintenance programs on a timely basis.
Responsibilities include:
- Intermediate grooming and maintenance of tennis courts
- Keep hard courts blown off, in addition to keeping courts and areas free of weeds, debris and stray tennis balls
- Check windscreens, replacing zip-ties and windscreens as needed
- Insure that courts are opened and closed promptly
- Set up ball machine and assist, as needed
- Equipment operation, care and maintenance; keep carts clean and serviced when needed; return all machinery and tools to designated areas when not in use
- Be responsible for promptly returning any items found in and around the courts to “Lost and Found”
- Perform intermediate, miscellaneous tasks as directed
- Maintain professional behavior and appearance at all times
We are looking for someone passionate about the culinary arts to join our Culinary team. This individual must be creative, motivated, and passionate about growing their talents in the kitchen!
Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.
The Cook assists the Chef in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining. The Cook will maintain a passive leadership role in maintaining adequate production level form the Kitchen staff.
If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!
Your Role:
- You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry)
- You will have the opportunity to experience using knives and various kitchen equipment
- You will reach and recreate recipes
- You will be consistent on all food preparation
- You will learn how to minimize food waste through cross utilization
- You will have the opportunity to work with a world class culinary team
- You will create workstations with all needed ingredients and cooking equipment
- You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat)
- You will keep a sanitized and orderly environment in the kitchen
- You will ensure all food and other items are stored properly
- You will be responsible for the quality of ingredients
POSITION PURPOSE:
Set up of Banquet Room and serve food and/or beverages in a friendly, courteous and professional manner according to Pyramid Hotels' high standards of quality.
ESSENTIAL FUNCTIONS:
Set up banquet room as instructed by Banquet Captain to include linen, serviceware and glassware.
Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
Greet guests and respond to requests in a friendly and courteous manner.
Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency in the order throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.
Replenish beverages as necessary, and check with guests for overall satisfaction.
Practice Teamwork" and "Clean as you go" policies.
Once banquet is complete reset banquet room according to Captain's specifications to ensure the readiness of the room for the following function as well as sanitation of banquet areas.
Mandatory attendance for monthly departmental meetings.
Other:
Regular attendance in conformance with the standards
We are looking for a someone with a strong background in hotel/resort facilities management, has a passion for providing customer service, is highly motivated, and detail oriented to join our team as a The Director of Engineering. This person will manage the Resort's Maintenance departments. This includes all related activities such as participation in executive committee meetings, hiring and maintaining an effective work force appropriate for an upscale Resort, establishing, and maintaining preventative maintenance programs for all equipment, systems, guestrooms, and public areas/ general maintenance. They will participate in effective safety programs, coordinate, and implement capital improvement projects, establish, maintain, and manage department budgets and monthly forecasts. This person will lead a team to oversee the physical condition of the property, the management of outside contracts and the functions of the Facility Services department in managing the workflow (repairs, maintenance, mechanical, FF&E, Life Safety Systems), of the preventive and corrective maintenance systems.
Your role:
- Assign and verify completion of routine maintenance and operation of physical structure of resort, all mechanical systems and any other systems which effect the operation of the facility
- Visually inspect quality of work and direct staff and outside contractors in tasks according to performance and productivity standards
- Conducts walk-through and visually assesses the safe and efficient maintenance and operation of the physical structures of the Resort, all mechanical, electrical, HVAC systems, vehicles and any other related equipment
- Manage adequate inventory of parts, supplies, tools and material for the department Enforce Hotel / Resort and Company policies and procedures
- Must be able to respond to emergency situations, such as fire alarms, and other life-safety situations
- Participate as a member of the Resort's Executive Committee.
- Maintain a working knowledge of all federal, state, local laws, codes, and regulations. Assure proper certification of all employee mechanics and technicians, as required
- Solicit and Negotiate, prepare, and administer agreements and contracts with consultants and contractors
- Liaison with governmental agencies and manage the procurement and compliance with entitlements, permits, inspections, notices, and other requirements
- Produce annual operating budget for payroll, expenses, utilities, and capital improvements
- Provide budget analysis each period
- Maintain the Resort facility and related equipment in a safe and efficient manner
- Participate in or possibly manage the property's safety committee. Assure proper certification of all employee mechanics and technicians, as required
- Act as a resource for all departments of the Resort
- Direct ADA compliance efforts of the property
The Residential Mentor will be responsible for monitoring our student-athletes and the residence dorms promoting a safe, secure, and healthy environment for their development. This person will report to the Residential Life Manager.
Position Responsibilities
· Serve as a responsible, adult presence in the dorm. Actively supervise, engage with, and promote social growth and inclusion among students.
· Oversee and maintain residence hall, including room checks and headcount.
· Promote and maintaining a safe, secure, and healthy living environment
· Enforce policies and procedures ensuring that the student-athlete code of conduct is being maintained
· Participate and follow up on recreational, educational for student-athletes
· Assist student-athletes with learning, character building, community development, and personal well-being
· Be aware of student-athletes’ daily schedules
· Adhere to all company policies, procedures, and business ethic codes
· Other duties as assigned
· Monitor students in dorms and throughout campus, including wake up and curfew times
· Perform regular walkthroughs and inspections of the residence halls working with maintenance, accommodations, and other departments to coordinate and direct upkeep requests
· Coordinate with safety and security staff to ensure the security of students and dorms
· Assist with housing process including check in/out, early arrivals and opening/closing of dorms
· Attend and contribute to department meetings
· Attend and participate staff trainings
· Assist with orientation and acclimation of student-athletes to student life
· Keep detailed notes and daily activity reports
· Collaborate with departments including sports, academics, health services for student-athlete’s development
· Communicate and follow up on conduct expectations of all student-athletes
· Communicate and enforce appropriate disciplinary actions for violations
· Collaborate and communicate emergency response and crisis management plans for various situations including weather, lockdown, student illness, injury, etc.