As the Assistant Restaurant Manager, you would be responsible for directing and organizing the activities and services of the hotel’s food and beverage outlets (restaurant, bar, lounge, room service, coffee shop, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The Assistant Restaurant Manager will report to the Outlets Manager and will work closely with Executive Chef to achieve high score of food and service quality.
Specifically, you would be responsible for performing the following tasks to the highest standards:
- Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward
- Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Ensure compliance with health, safety, sanitation and alcohol awareness standards
- Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue
- Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Recruit, interview and train team members
We have an opening for a Front Office Supervisor to fulfill the crucial role of effective and smooth running of Front Office organization, maintaining customer satisfaction and problem resolutions in an efficient and professional manner.
Responsibilities of the Front Office Supervisor include but are not limited to:
- To give a warm welcome to all the guests, especially the VIP's and to provide them with the best possible guest service.
- Monitor and review the checklist of all the arrivals and departures.
- Use management skills to resolve guest concerns and relocations.
- Supervise the operations of the Front Office to ensure an optimal level of service and hospitality is provided to the guests.
- Maintain an environment where guest service agents have everything they need to do their job proficiently and take care of customers appropriately.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- To overview and ensure the smooth operation of all the activities of the front office.
Housekeeping Supervisor
The Housekeeping Supervisor reports to the Executive Housekeeper and assists in the management of the department. This position requires a varied work schedule (evenings, nights, and weekends).
Duties include: the coordinating & supervising of the housekeeping staff, ensuring that the guest rooms, hotel facilities, and public areas meet all standards related to comfort and aesthetics, assisting with scheduling, inspections, inventory control, and revenue forecasting and working closely with other departments.
The primary function of the Housekeeping Supervisor is to assist the Executive Housekeeper in the hotel facilities in a clean and sanitary condition for the safety and security of our guests and team members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Service
- Maintains guest service as the driving philosophy of the operation
- Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
- Committed to making every guest is satisfied
- Meets or exceeds guest satisfaction measures
- Ensures hotel standards and services contribute to the delivery of consistent guest service
- Implements and practices guest service initiatives and performs to Hilton Brand Standards
Housekeeping Supervisor Duties
- Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue.
- Supervise, train, support, and monitor room attendants, turndown attendants, and housemen
- Ensure that housekeeping services are completed in a first-class manner.
- Provide guests with professional, efficient, prompt and courteous service
- Assign daily tasks to the housekeeping staff.
- Inspect and ensures all rooms have been assigned and serviced each day --Coaches employees as required.
- Responsible for clear and effective communication between housekeeping and other departments.
- Fill in for staff where necessary.
- Order supplies as assigned by the Executive Housekeeper.
- Report all work orders to engineering/maintenance any and all problems needing repairs.
- Create a courteous friendly, professional, work environment through open line of communication.
- Ensure compliance with safety and sanitation standard.
- Inspect and maintain hotel rooms daily.
- Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists).
- Assist Executive Housekeeper in maintaining a monthly linen inventory (order as needed).
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Pyramid Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
The Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service. Specifically, the Room Attendant is responsible for performing the following tasks to the highest standards:
- Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
- Change and replenish bed linens, towels and guest amenities, as needed
- Perform deep cleaning tasks, as needed
- Stock, maintain and transport housekeeping supply cart on a daily basis
- Dispose of trash and recyclables
- Respond to special guest requests in a timely, friendly and efficient manner
- Perform guest turn down service, as needed
As the Outlets Manager, you would be responsible for directing and organizing the activities and services of the hotel’s food and beverage outlets (restaurant, bar, lounge, room service, coffee shop, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The Outlets Manager will report to the Director of Food & Beverage and will work closely with Executive Chef to achieve high score of food and service quality.
Specifically, you would be responsible for performing the following tasks to the highest standards:
- Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward
- Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Ensure compliance with health, safety, sanitation and alcohol awareness standards
- Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue
- Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Recruit, interview and train team members
A Sous Chef with Hilton Hotels and Resorts will assist the Executive Chef with overseeing back-of-house operations of the food and beverage outlets and events and manage a team of cooks. Specifically, you would be responsible for performing the following tasks to the highest standards:
As Sous Chef, you would be responsible for assisting with the direction and oversight of all culinary operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, a Sous Chef would be responsible for performing the following tasks to the highest standards:
Assist the Executive Chef in the direction and oversight of all culinary operations, to include, but not limited to, preparation and production of all hotel meals, food quality and presentation, compliance with all safety and sanitation standards and regulation, team member productivity and performance, implementation of policies and procedures, cost controls and overall profitability.
Create and implement menu selections for special banquet themes and events based on current food trends and regional tastes in partnership with the Executive Chef and Director of Food and Beverage, as needed
Ensure compliance with federal, state, local and company health, safety, sanitation and alcohol awareness standards
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward
The Restaurant Greeter will be responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service. Specifically, the Greeter is responsible for performing the following tasks to the highest standards:
- Maintain a continuous presence at the host/hostess stand in order to greet guests as they arrive, offers choice of seating, then escorts guests to their table and promptly presents menus.
- Demonstrates knowledge of menu, and our restaurants’ internal and external environments.
- Monitor restaurant activity to determine seating and dining flow
- Perform opening and closing duties, as needed
- Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
- Respond to guest inquiries and requests in a timely, friendly and efficient manner
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships
The Restaurant Busperson is responsible for the set up and clearing tables, stocking all service stations and assisting food servers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, the busperson would be responsible for performing the following tasks to the highest standards:
- Set up and clear tables, stock all service stations and assist food servers with table service to ensure total guest satisfaction.
- Quickly clear dirty table settings and prepare table for resetting.
- Promptly and consistently reset all serviceware as prescribed.
- Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments.
- Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary.
- Practice "Teamwork" and "Clean as you go" policies.
- Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Perform general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards. Folding napkins for all meal periods throughout the day to maintain an adequate supply.
Perform other duties as requested, such as cleaning unexpected spills, or special guest requests, to ensure total guest satisfaction.
We are looking for a highly motivated, customer focused Bartender to join our team! The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest’s needs while preparing perfect beverages in a timely manner. This individual will need to be quick on your feet and have an engaging attitude.
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Greet guests as they arrive or move about the bar area
- Maintains proper and adequate set-up of the bar daily
- Guide guests on their beverage journey through descriptive selling of the menu
- Be accurate in your order taking, confirming all special requests
- Be the master of the bar, understanding the details to enhance the conversation
- Work collaboratively with other restaurant servers and kitchen/bar staff
- Assist guests who have concerns to guide them to a resolution that leaves them happy
- Finalize the experience through timely and accurate bill presentation
- Requisitioning and stocking of all beer, wine, spirits
- Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality.
- Mixes, garnishes, and presents drinks following standard ingredient recipes and practicing portion control.
- Inputs orders into a register at the point of sale and creates a check for each guest
- Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.
Principle responsibilities:
Responsible for serving food and/or beverages to guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
Essential duties include:
Specifically, you would be responsible for performing the following tasks to the highest standards:
- Respond to guest requests in a timely, friendly and efficient manner
- Ensure knowledge of menu and restaurant promotions and specials
- Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
- Retrieve and deliver food and beverage orders in a timely manner
- Ensure guest satisfaction throughout the meal service
- Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
Ensure serving station is well-stocked at all times
The Business Travel Sales Manager is responsible for representing the hotel's services and facilities to prospective clients and customers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. We are seeking someone who is comfortable working in a fast-paced environment, is organized and able to multi-task. Specifically, the Sales Manager would be responsible for performing the following tasks to the highest standards:
- Respond to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc.
- Initiate new sales, prospects and qualifies leads and solicits potential clients
- Host and entertain clients and maintain client accounts
- Conduct property site visits and answer questions
- Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel(s)
- Develop sales plans and strategies to meet or exceed established revenue and room night goals
- Partner with operations departments to ensure full participation in servicing accounts
The Sales Manager is responsible for representing the hotel's services and facilities to prospective clients and customers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. We are seeking someone who is comfortable working in a fast-paced environment, is organized and able to multi-task. Specifically, the Sales Manager would be responsible for performing the following tasks to the highest standards:
- Respond to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc.
- Initiate new sales, prospects and qualifies leads and solicits potential clients
- Host and entertain clients and maintain client accounts
- Conduct property site visits and answer questions
- Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel(s)
- Develop sales plans and strategies to meet or exceed established revenue and room night goals
- Partner with operations departments to ensure full participation in servicing accounts
We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the Banquets experience, and exceptional Beyond compare service attitude, for the position of Assistant Banquets Manager at the Hilton Philadelphia at Penn’s Landing. The Assistant Banquet Manager will supervise the execution of Banquet Event Orders, according to Catering instructions, client preferences and established hotel service standards.
The primary responsibilities for the Assistant Banquet Manager will include but are not limited to:
- Assist the Banquets Management Team with directing the day-to-day activities and assignments of the Banquets Staff.
- Oversee the Banquet Service team, in the execution of their duties and adherence to the Hilton standards of service.
- Provide guidance, instruction, and follow-up with Banquet Houseperson staff particularly as it relates to the care and maintenance of the facility and equipment.
- Accurately execute all policies with improvement to quality, service and operations.
- Inspects all function rooms prior to service, to ensure room is maintained, and reports any discrepancies to Engineering.
- Engage in ongoing development of Banquet staff while holding the team accountable for performance and maintaining standards.
- Provide guidance, instruction and follow-up with banquet house men staff particularly as it relates to the care and maintenance of the facility and equipment.
- Communicate as necessary with clients to ensure full guest satisfaction.
- Actively participate in all meetings, which must be attended for communication: BEO Meeting, F&B Meeting, and any other meetings which pertain to the Banquets Department.
- Monitor team member’s work with a detailed eye in an organized fashion to ensure timeliness, adherence to standards and accuracy.
Come Grow With Us! Pyramid Global Hospitalty is an industry leading and growing global hotel management company. We are seeking a Director of Sales to grow along with our company, and to be a part of the culture that puts its people first!
We are seeking a driven, motivated leader who knows that being the best means having vision and following through on that vision. This is a highly empowering position requiring high energy. We value forward thinking, progressive and creative personalities.
The Director of Sales & Marketing is responsible for total room, banquet, catering, and room rental revenue streams, participate in development of yield strategies, accountable for market performance and meeting/exceeding budget, forecast, and optimal business mix targets. Additional responsibilities include hiring of staff, training, managing and coaching.
The individual will also work closely with the General Manager, Regional and Corporate staff, ownership and discipline subject matter experts to ensure appropriate brand building and asset growth focusing on the following:
- Deliver on the Brand Personality and Brand Promise
- Overall responsibility for total revenue and will collaborate on development and execution of yield strategies
- Accountable to market performance and potential performance as well as achievement of budget, forecast, and target goals
- Hands on leadership of team - must demonstrate ability to lead a team and direct and hold accountable accordingly. Must have experience in the development of Business Travel, Group and Banquet/Catering segments
- Activity participates in community relations
- Creates and implements a cohesive Hotel Business Plan with emphasis on revenue achievement via Direct Sales, PR, Revenue Management and Ecommerce strategies
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Hilton Philadelphia at Penn's Landing's high standards of quality.
The Front Desk Agent will:
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
- Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests’ challenges and follow through to ensure guest satisfaction.
- Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
- Summon bell-staff assistance to escort guests to their rooms as appropriate.
- Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order.
- Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
- Use the photocopier to make copies of items as required.
- File registration cards in room number order.
- Retrieve registration cards from the files for each check out.
- Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
Principle responsibilities:
Responsible for serving food and/or beverages to guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
Essential duties include:
Specifically, you would be responsible for performing the following tasks to the highest standards:
- Respond to guest requests in a timely, friendly and efficient manner
- Ensure knowledge of menu and restaurant promotions and specials
- Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
- Retrieve and deliver food and beverage orders in a timely manner
- Ensure guest satisfaction throughout the meal service
- Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
Ensure serving station is well-stocked at all times
The Door Ambassador is responsible for giving personal assistance to guests and visitors and is the first step in the overall check-in process. The Door Ambassador greets every new guest and assists with luggage and offers parking needs, and also help in access to transportation, hailing cabs, etc.
ESSENTIAL FUNCTIONS:
As a front-line representative of the Hotel, the Door Ambassador contributes to the creation of a positive impression of the hotel by exhibiting excellent drive service to all guests and performs duties in a professional and courteous manner.
The Door Ambassador will:
- Contribute to teamwork and harmonious working relationships with co-workers within the hotel to help ensure the highest quality of customer service.
- Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity, emergencies and from driving in the local community.
- Ensure that vehicle and guest movement is flowing in safe and efficient manner at all times including drive is running smoothly and the valet ramp is being used to maximize the benefit for all guests of the hotel.
- Provide excellent service to all customers, striving to exceed their expectation, to ensure continuous improvement of the Hotel’s customer focused environment. Exemplify excellent customer service toward guests, visitors and coworkers. Show courtesy, compassion, and respect. Communicate with all guests in a positive and professional manner. Contribute to teamwork and harmonious working relationships.
- Be responsible for overall cleanliness of the front drive, and cleaning any areas that need attention.
- Respond to work station on time, with essential equipment to perform duties.
- Provide courteous, expedient and quality valet services, while observing safety regulations.
- Assist customers with luggage and information as needed.
- Greet incoming guests in a polite and professional manner, assisting by opening vehicle doors.
- Ensure that all transactions (tickets) are turned in daily.
- Report unauthorized vehicles, accidents or anything unusual to proper management.
- Be responsible for knowing, understanding and explaining all parking policies and procedures.
- Demonstrate knowledge of parking policies by accurately answering customers’ questions.
- Abide by the company policies and procedures.
- Demonstrate knowledge of the company’s customer service standards and their relationship to each job functions within the parking operations.
- Responsible for contributing to the overall facility appearance.
- Provide and maintain a safe environment for guests, visitors and employees by reporting any hazards or unsafe conditions.
- Immediately report observed housekeeping or maintenance issues.
- Report any extraordinary/unusual activities to management.
Regular attendance in conformance with the standards, which may be established by Pyramid Hotels from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Pyramid Hotels rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel:
- Clean and polish carts and other equipment used in the department.
- Answer the Valet phone and provide information as needed.
- Maintain an alert and attentive demeanor.
- Other duties as assigned by the manager or supervisor.
We are looking for a highly engaging, customer focused individual to join our Reservations team as a Reservations Agent. The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
The Reservation teams play an integral role in ensuring that each of our guests has an exceptional experience while planning their visit. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our guests on room packages, special promotions at the resort, and special events going on during their stay. This role is the key to helping our guests discover their “Wanderlust” experience!
If you have experience in a hotel/resort reservations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
- You will help guests discover and book their “Wanderlust” experience
- You will answer calls and greet people from all over the world in a friendly and welcoming manner
- Make guest reservations for all resort accommodations
- Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments.
- Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort’s revenue capabilities.
- Utilize training of reservations software system to successfully and independently complete reservations in a timely manner.
- Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness.
- Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.
- Responsible for striving to achieve monthly ADR, conversion, and revenue goals.
- Maintains a strong familiarity the Resort and surrounding area.
- Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.
- Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction.
- Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams.
- Interacts with resort staff in a polite and respectful manner.
- Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision.
- Other duties as assigned.
The Maintenance Engineer II will respond to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.
Essential Duties & Responsibilities:
- Troubleshoot and perform basic repair on basic equipment (e.g., small pump and motor replacement), plumbing (e.g., mixing valve trouble shooting and sink repair or replacement unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items.
- Program TV's and perform general housekeeping and engineering-related duties.
- Must handle surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area.
- Use the Lockout/Tag out system in required SOP before performing any related maintenance work.
- Display working knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs.
- Repair or replace PVC copper pipe (including soldering) as needed.
- Display the ability to train and mentor others engineers (e.g., Engineer I).
- Display ability to perform Engineer on Duty responsibilities, including readings and rounds.
- Display the ability to contact and direct contractors in the absence of engineering management.
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Perform other reasonable job duties as requested.
- Adhere to quality expectations and standards.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Other duries as assigned.